adugaming Casino & Sportsbook Data Care

This page describes what we collect when you use adugaming and how we keep that data protected. We take your privacy seriously—we collect only what we need, we encrypt it in transit and at rest, and we do not sell your information to third parties.

When you register an account with us, we ask for your identity and address so we can comply with anti-money-laundering regulations. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, our payment processors handle your financial data directly—we see only that your deposit was successful, not your card or wallet details.

We store your account data on encrypted servers. We do not use cookies to track your behaviour across other websites. We do not share your personal information with advertisers or marketing firms. Our privacy practices apply equally to all users across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and all other jurisdictions where we operate.

What data we collect on adugaming

We collect your data in two main stages: account registration and ongoing account activity.

During gameplay and account management: We record your login activity (dates, times, IP addresses), your game activity (games played, stakes, results, timestamps), your deposit and withdrawal history (amounts, payment methods, dates), your account balance, and any communications you have with our support team. We use this data to settle your account, detect fraud, investigate disputes, and comply with legal requests.

Payment information: We do not store your credit card numbers, e-wallet passwords, or bank account credentials. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those payment processors handle your wallet authentication—we see only that the payment was approved. When you deposit via mobile banking, local payment, online payment, or e-wallet virtual accounts, your bank processes the transfer—we see only the incoming amount and confirmation.

KYC data

Your full name, date of birth, address, and identity number collected during registration. We use this to verify your legal identity and age.

Account activity

Login history, games played, bets placed, results, deposits, withdrawals. We store this for account settlement, fraud detection, and dispute resolution.

Support communications

Any messages you send to our support team—bug reports, complaint inquiries, account questions. We keep these for customer service and quality improvement.

Technical data

Your IP address, device type, browser, and operating system. We use this to detect fraud and improve platform stability.

How we use your data on adugaming

We use your data for these specific purposes:

• Account operation: We verify your identity, process deposits and withdrawals, settle your account balance, and manage your account settings.
• Fraud and compliance: We screen your information against international watchlists, detect suspicious activity, prevent money laundering, and comply with legal requests from regulators.
• Customer support: We use your account history to respond to your questions, investigate disputes, and resolve technical issues.
• Platform improvement: We analyze aggregate gameplay data (not linked to individuals) to improve game stability, detect bugs, and understand user trends.
• Legal obligation: We retain transaction records and KYC documents for the periods required by financial regulators—typically 5-7 years.

We do not use your data for marketing unless you have explicitly consented. We do not sell your personal information to third parties. We do not use your data to build advertising profiles or target you across other websites.

Third parties who access your data on adugaming

Your data is shared with certain third parties only to the extent necessary to operate adugaming:

Compliance and identity verification services: We use third-party services to verify your identity against government records and international sanctions lists. These services see only your name, date of birth, address, and ID number—not your gaming activity.

Cloud infrastructure providers: We host our platform on encrypted cloud servers. Our hosting provider can see that data passes through their systems, but the data is encrypted so the provider cannot read your personal information.

Game providers: Evolution Gaming, Blueprint Gaming, and other game studios can see that you have played their games (for settlement purposes), but they do not see your full personal details or your account balance with adugaming.

Regulatory authorities: If a regulator or law-enforcement agency requests your data, we will comply with valid legal process. We will not voluntarily share your data without a legal request.

We encrypt your data in transit and at rest. We limit access to your information to staff who need it to serve you. We do not use your data to target you with advertisements or sell it to marketing firms.

How we secure your data on adugaming

We use industry-standard encryption and security practices to protect your information. Your password is hashed using a one-way algorithm—even our staff cannot read it. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your data at rest on our servers is encrypted with AES-256.

We limit access to your personal data. Only staff members who need to see your information to process your account, investigate disputes, or comply with regulations can access it. We do not grant access to marketing teams, advertising partners, or external consultants.

We monitor our systems for intrusions and suspicious activity. If we detect unauthorized access to your account, we freeze it immediately and notify you by email. We perform regular security audits and penetration testing to identify and patch vulnerabilities.

Your rights regarding your data on adugaming

You have the right to request a copy of the personal data we hold about you. You can request this by contacting our support team with your account username. We will provide a download of your data within 30 days.

You have the right to request correction of inaccurate data. If your address or name has changed, you can update it in your account settings, or contact our support team for assistance.

You have the right to delete your account and request deletion of your personal data. When you close your account, we delete most of your data immediately. We retain transaction records and KYC documents for the periods required by law (typically 5-7 years) for accounting and anti-fraud purposes.

If you believe we have mishandled your data, you can lodge a complaint with the data-protection authority in your jurisdiction. You can also contact us directly with your concern, and we will investigate.

Cookies and tracking on adugaming

We use cookies only for essential account functionality: storing your login session, remembering your language preference, and preventing fraud. We do not use cookies to track your behaviour across other websites or to build advertising profiles.

When you access adugaming via your browser, we set a session cookie so you remain logged in as you navigate between pages. When you log out, this cookie is deleted. We do not use persistent cookies to track you over time.

We do not use third-party tracking tools (Google Analytics, Facebook Pixel, etc.) on adugaming. We do not allow advertisers to place cookies on our site. Our analytics are limited to internal server logs that we use to monitor platform stability and detect errors.

How long we keep your data on adugaming

We keep your personal data for as long as your account is active. Once you close your account, we delete most of your data within 30 days. However, we retain certain data longer for legal and compliance reasons:

• Transaction records: We keep deposit and withdrawal history, game results, and account statements for 7 years to comply with financial-record-keeping regulations.
• Identity documents: We keep copies of your ID and proof of address for 5-7 years for anti-money-laundering compliance.
• Support tickets: We keep a record of your communications with our support team for 2 years to help resolve disputes and improve customer service.
• Login history: We keep records of your login activity for 1 year for fraud detection and security investigations.

After these retention periods, we securely delete the data. We do not use old data for any purpose other than legal compliance and archival.

International data transfer from adugaming

Our servers may be located outside your country. When your data is transferred from your device to our servers, it crosses national borders. All data in transit is encrypted, so the encryption protects it during international transfer. Once stored on our servers, your data remains encrypted at rest.

By opening an account with adugaming, you consent to your data being transferred to and stored on servers located outside Indonesia (or your country of residence). We take reasonable steps to ensure that our data processors, regardless of location, maintain security standards equivalent to those in your country.

Contacting us about privacy on adugaming

If you have a question about our privacy practices, a concern about how we handle your data, or a request to access, correct, or delete your information, contact our support team via the Help menu in your account. We respond to privacy inquiries in English during business hours, typically within 24 hours.

When you submit a privacy request, include your account username, the nature of your request, and any supporting details. We will acknowledge receipt and provide a timeline for our response. For data access requests, we typically provide your information within 30 days.

Changes to our privacy policy on adugaming

We may update this privacy policy from time to time to reflect changes in our data practices, improvements to our platform, or changes in applicable law. We will notify users of material changes by email at least 30 days before the changes take effect. Your continued use of adugaming after the notice period constitutes your acceptance of the updated policy.

If you do not agree with the updated policy, you may close your account. We will return your account balance to your original payment method.

Summary of our adugaming privacy practices

We collect only the personal information we need to operate your account, comply with regulations, and prevent fraud. We encrypt your data in transit and at rest. We do not share your information with third parties except where necessary to process payments or comply with law. We do not use cookies to track you across other websites, and we do not sell your data to advertisers.

You retain rights to your data: you can request a copy, ask us to correct inaccurate information, or request deletion (subject to legal retention periods). If you have privacy concerns, our English-speaking support team is available to help. We take your privacy seriously and are committed to transparent and secure handling of your information on adugaming.